Frequently Asked
Questions

Have questions? We’re here to help. 

For Consumers

In compliance with the Free Annual File Disclosure Rule, 16 C.F.R. Part 610 you may request a free copy of your consumer report completed by iprospectcheck. If you wish to receive a free annual copy of your report please email us at compliance@iprospectcheck.com with your name and contact information. You can also call us at (888) 808-9997 during our regular business hours and ask to speak with the Director of Compliance. We will contact you promptly to honor your request.

iprospectcheck is focused exclusively on providing background checks to employers. We do not provide background checks for individuals.

Once we have received the request from your prospective employer, we complete most background checks within 24 hours. Many are much quicker. Some reports are more complex in scope than others, and each court moves at its own pace. Complex reports involving difficult courts or international searches can take more time to complete.

Generally, we provide a seven-year background check for our clients. There are instances where older records may be reported

Sometimes we will request your help verifying past employment, education, or military experience. You are never under any obligation to provide these documents to us. We will follow every possible protocol to verify things without requesting documents from you.

Generally, this is caused by the email address or other data being entered incorrectly. Call us at 888-808-9997 during our business hours and we will help you get into your portal.

Accuracy is extremely important to us. We take great care in creating each background check. If you have questions or concerns about something on your report, please submit a consumer dispute by clicking here and completing the online form thoroughly. We respond promptly to all consumer disputes. We are committed to accuracy.

Once we complete your background check and submit it to you and the employer, the employer should reach out to you to keep you moving in their process. We encourage you to reach out to the employer directly to learn the next steps.

Please contact the recruiter or hiring manager for next steps.

For Employers

We are a high tech, high touch, service driven company.

We help hiring managers hire first, hire fast, and hire well.

What does this mean for you?

  • We answer your phone calls personally.
  • We respond with urgency to every client request.
  • We are upbeat, positive, knowledgeable, and helpful.
  • We never offshore.
  • We know that speed matters.
  • We deliver the highest quality reports.
  • We are focused on helping you remain compliant.
  • We create a positive candidate experience.
  • We are here to support your success.

Yes. We are a National company serving clients in all 50 states.

We highly recommend it. Here is an article from our blog that can get you headed in the right direction.

Our blog contains several articles that can guide you in setting up a compliant drug screening program. This article is a great place to start.

We complete most background checks within 24 hours. Many are much quicker. Some reports are more complex in scope than others, and each court moves at its own pace. Complex reports involving difficult courts or international searches can take more time to complete.

We do not have a process to sign up new clients without completing a needs assessment and providing you with a customized proposal and signed end-user agreement. We need to understand your needs and verify your permissible purpose before we begin working together.

We accept Visa and Mastercard and offer payment terms for larger clients. You can review your invoices and pay your bills online in your HR portal.

Many courts charge us for access to court records. In accordance with your End User Agreement, we pass these costs through to the client. The complete list of court fees is available to you in your HR portal.

Standard pricing is available on our pricing page. For volume discounts please reach out to sales@iprospectcheck.com for more information.

We do not offer fingerprint background check services.

Have more questions?